Shop Policies
I make each piece by hand in my Colorado studio and pack them with care before they head out into the world.
Below you’ll find details about the work, shipping, and returns. If you have a question before ordering, please get in touch—I’m always happy to help.
In the studio:
Every piece is made by hand. Small variations in color, texture, dimensions, and form are a natural part of working with concrete and give each piece its own character.
Ready-to-ship pieces are photographed individually, so the image shows the exact piece you’ll receive.
Made-to-order pieces are created using the pictured work as a reference, with natural variations from one piece to the next.
Shipping & Delivery
Complimentary UPS Ground shipping is included with orders within the United States, unless otherwise noted.
Ready-to-ship pieces typically leave the studio within 2–5 business days. You’ll receive tracking information when your order ships.
IMPORTANT: There are times where I am traveling or not in the studio. There will always be a shop announcement both on the homepage as well as a announcement attached to your purchase. These occasional extensions in delivery times rarely exceed 2 weeks and I’ll be in communication throughout.
Timelines for made-to-order pieces and commissions are listed on the product page or discussed when you place your order.
If you need a piece sooner, please contact me before purchasing. Expedited shipping is often available for an additional charge.
International Orders
International shipping is calculated at checkout, and orders are shipped via UPS.
Any duties, taxes, customs fees, or other import charges are the responsibility of the recipient. Customs processing and delivery times vary by destination and are outside my control.
Returns
I hope you LOVE your new art! If it doesn’t suit you and you decide to return ready-to-ship work, you may do so within 30 days of delivery. Please contact me to arrange the return prior to shipping.
Returned pieces must be in their original condition and securely packed. You are responsible for return shipping costs.
Once I’ve received and inspected the piece, I’ll issue a refund to your original form of payment.
Made-to-order pieces, commissions, custom work, and pieces sold as seconds are final sale. Deposits for commissions and custom work are nonrefundable.
Damage in Transit
I pack every order carefully, but damage can happen rarely during shipping. If your piece arrives damaged, please contact me right away and keep the piece and all original packaging.
Photographs of the piece, packing materials, and shipping box may be needed for a carrier claim. I’ll review each situation individually and work with you on an appropriate resolution.
Trade Purchases
Trade orders may have terms specific to the designer, firm, or project. Where applicable, any additional terms outlined in your estimate or invoice take precedence over these general policies.
Questions
For questions about a piece, an order, or any of these policies, please reach out through the Contact page. You’ll be speaking directly with me.